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| About Us Bye Bye Standby are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Bye Bye Standby 10 Wornal Park Menmarsh Road Worminghall Buckinghamshire HP18 9PH Email: support@byebyestandby.co.uk Company Registration No. 411 6740 Vat Registration No. GB 758 2437 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit and debit card payment. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All dispatches are subject to a delivery charge. When you place your order any applicable or available delivery option will be shown for you to choose the service you require. |
| Delivery Schedule Where possible, we deliver your order right away. Depending on the delivery option you choose it can be with you the following business day. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a one year repair or replacment guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can Write to us: Bye Bye Standby 10 Wornal Park Menmarsh Road Worminghall Buckinghamshire HP18 9PH Fax: 0845 644 2713 Email: support@byebyestandby.co.uk |
| Privacy Policy Bye Bye Standby do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm If in the unusal event you are wish to return your purchase then you can do so within 30 days - no quibble. Outside of this period we garauntee our products for 12 months repair or replacement. No goods will be accepted back without a confirmed RMA number from ourselves. If you wish to return an item back to us you must email support@byebyestandby.co.uk requesting an RMA number advising us the order number, item you wish to return and the reason behind the request. The request will be validated and you will be emailed retuirn details within 1 working day of your request. |
